Cancellation & Refund Policy

• Effective Date

  June 4, 2025

• Last Update

  June 6, 2025

At Call Fix Ltd, we strive to provide clear, fair, and transparent terms for all our drainage and plumbing repair services. This Cancellation & Refunds Policy outlines your rights and our obligations when you book a service with us, including how cancellations and refunds are handled.

Cancellation by the Customer

You may cancel your booking at any time prior to our engineer being dispatched to your location. To cancel, please contact our customer service team as soon as possible using the details provided in your booking confirmation.

Important: Once an engineer has been dispatched to your address, the fixed callout fee becomes non-refundable, even if you choose to cancel the service upon arrival or no repair work is carried out.

Cancellation by us

In rare cases, we may need to cancel a scheduled service due to unforeseen circumstances, such as extreme weather, access restrictions, or safety concerns. If this occurs, you will be informed immediately, and we will offer to reschedule your appointment or provide a full refund of any fees paid in advance.

Refund Eligibility

Refunds may be considered under the following conditions:

• The booking was cancelled by the customer within 14 days of booking and before the engineer was dispatched

• The company was unable to attend or deliver the service

• A genuine billing error or overpayment occurred

The fixed callout fee is non-refundable once service has been confirmed and/or 14 days have passed, regardless of the outcome of the service.

How to Request a Refund

To request a refund, please email our customer support team at [email protected] with the following information:

• Your full name and contact details

• Date and time of your booking

• Reason for the refund request

• Any supporting documentation (if applicable)

All refund requests are reviewed within 5–7 business days, and approved refunds will be processed to your original payment method within 10 business days. Refund requests to alternative sources will be denied.