Call Fix Ltd

Accessibility Policy

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Accessibility Policy

  • Effective Date
    June 4, 2025
  • Last Update
    June 6, 2025

At Call Fix Ltd, we are committed to ensuring that our website, services, and customer interactions are accessible to everyone, including people with disabilities. We strive to provide an inclusive experience for all users, regardless of their physical or cognitive abilities, browsing technology, or assistive tools.

Website Accessibility

We aim to make our website compliant with recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Key features of our site include:

  • Clear navigation and logical structure

  • Alt text for images and non-text content

  • High contrast between text and background

  • Keyboard navigability for users who do not use a mouse

  • Compatibility with screen readers and other assistive technologies

  • Resizable text and responsive design for mobile and tablet use

We regularly test our site using accessibility tools and make ongoing updates to improve functionality.

Alternative Communication Methods

We recognise that not all users may be able to access or use digital platforms with ease. That’s why we offer alternative ways to communicate and book our services:

  • Telephone bookings and customer support for users who prefer to speak to a person

  • Email correspondence for those who require written documentation or assistance

  • Easy-read documentation available upon request

  • Assistance for those with speech, hearing or visual impairments, using relay services or third-party communication aids

If you need information in an alternative format - such as large print or audio - we will do our best to accommodate your request quickly and at no extra cost.

Office & On-Site Accessibility

While we operate primarily through remote and on-site repair services, we are committed to:

  • Respecting accessibility needs when visiting your property, including giving advance notice, using plain language, and ensuring respectful, inclusive interactions

  • Training our staff to recognise and support customers with accessibility needs

  • UMaking reasonable adjustments when carrying out repairs in environments that may be difficult to access

Feedback & Continuous Improvement

Accessibility is an ongoing process, and we welcome feedback from our customers to help us improve. If you encounter any difficulties accessing our website, booking a service, or communicating with us, please let us know via email ([email protected]), telephone (03316 308 804) or by writing a letter to 25 Brook Cresent, London, United Kingdom, N9 0DJ.

Legal Compliance

This policy is designed in accordance with the Equality Act 2010 and the UK Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, where applicable. We are committed to complying with all relevant UK legislation on accessibility and non-discrimination

Thank you for choosing Call Fix Ltd. We are here to help - and we believe everyone should have equal access to reliable, affordable plumbing and drainage services.

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