-
-
-
25 Brook Cresent, London, United Kingdom, N9 0DJ
GDPR Policy
GDPR Information & Privacy Policy
This Privacy Policy explains how Call Fix Ltd ("we", "us", "our") collects, uses, discloses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws.
Call Fix Ltd is a UK-based drainage and plumbing repair company offering services nationwide. Our registered office is located at: 25 Brook Cresent, London, United Kingdom, N9 0DJ
What Information We Collect
We may collect and process the following categories of personal data:
Identification Details: Name, address, contact number, and email address
Service Details: Description of the issue or fault, service history
Payment Information: Billing address, transaction details (processed securely through third-party payment processors)
Communication Records: Emails, telephone call records, or online queries
Technical Data: IP address, browser type, and access time when visiting our website
We do not collect or process any sensitive personal data unless explicitly required and lawfully justified.
How We Collect Your Data
We collect personal data through:
Direct interactions (e.g., when you call us, complete a web form, or book a service)
Automated technologies (e.g., website cookies)
Third-party platforms (e.g., payment gateways or marketing platforms with your consent)
How We Use Your Data
We process your data only when we have a lawful basis to do so, including:
To provide you with drainage or plumbing repair services
To communicate your booking details or service updates
To issue invoices, collect payments, and handle refunds or cancellations
To comply with legal or regulatory obligations
To improve our services and website experience
For internal recordkeeping and dispute resolution
We will never sell your data.
Basis for Processing
We rely on the following lawful bases:
Contractual Necessity: To provide our services as agreed
Legal Obligation: To comply with applicable laws
Legitimate Interest: For business administration, fraud prevention, or service improvement
Consent: For marketing activities (where applicable and opt-in is provided)
Share Your Data
We may share your data with:
Third-party service providers (e.g., engineers, plumbers, IT support)
Payment processing platforms
Legal, regulatory, or law enforcement agencies when required
Website hosting and CRM platforms (for secure data handling)
All partners are required to comply with strict data processing agreements.
Data Security
We use appropriate technical and organisational measures to protect your personal data, including:
Encrypted communications (SSL/TLS)
Role-based access controls
Secure server environments
Regular security reviews and staff training
How Long We Keep Your Data
We retain personal data only as long as necessary for the purposes for which it was collected, including:
Service provision and aftercare
Legal, accounting, or regulatory requirements
Customer service and complaint resolution
Typically, data is retained for 6 years in line with HMRC guidelines.
Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data ("right to be forgotten")
Object to processing or request restrictions
To exercise your rights, contact us at [email protected]. We will respond within one month.
Cookies and Website Tracking
Our website uses cookies to enhance functionality and user experience. You may disabled cookies using your browser. However, this website may now function correctly without cookies allowed.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website with the effective date clearly indicated.
